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faq's

 F.A.Q.'S

 

WHEN WILL MY ORDER ARRIVE?

 

All orders are processed and shipped from Washington State, USA and are sent within 1-2 business days. We ship using USPS First Class or Priority Mail.

USA orders will arrive within 2-5 business days.

International orders arrive within 10-20 business days.

*MANY INTERNATIONAL COUNTRIES IMPOSE VAT, CUSTOMS, &/OR OTHER TAXES & DELIVERY FEES ON IMPORTS. These charges are not paid by KCO & not included in the price of this order. Please be familiar with your country's current rates on imports.

Every order is 100% insured & tracking number included. 

We will send an email with your tracking number & expected delivery date. 

*Arrival times may vary during holidays.

 

DO YOU TAKE RETURNS?

 

Returns of unworn, undamaged clothing and shoes are accepted within 30 days of package arrival.

Refunds on returns are subject to a 10% restocking fee.

Original shipping is nonrefundable.

Return shipping is the responsibility of the sender.

Please contact KCO Vintage within 7 days so we can discuss & confirm the details of the return for you.


HOW DO I KNOW IF THE SIZE LISTED WILL FIT?

 

Carefully taken measurements are included in every listing & are essential to ensuring a great fit. Please compare the measurements provided with your own body & a similar item that fits you well.

All measurements were taken straight across while the item is laid flat. The bust, waist & hip measurements are then doubled.

"Shoulders" taken across from shoulder seam to seam.

"Bust" taken across from underarm to underarm, then doubled.

"Waist" taken at the smallest point of natural waist, then doubled. 

"Hips" taken 7"- 9" below the waist, then doubled. 

"Sleeves" taken from top of shoulder seam to sleeve cuff.

"Total Length" taken at top of shoulder down to bottom hem.

"Insole" taken along the inside of the shoe, front to back. 

"Toe width" taken straight across the widest point of the shoe, from the outside at a birds eye view. 

"Total height" taken from the base of heel to the top of the shoe.



All clothing is sent clean and packaged carefully. Footwear is thoroughly cleaned & the interior disinfected then sent safely with bubble wrap & tissue paper.

 

Message us with any questions, anytime!

 

Thank you!

 

katrajina@gmail.com